SecureVM is now Evorxa.comWhat this means for you
Service status

How can we help?

Tell the AI agent what is wrong and it works on your server with you. Prefer a person? Open a ticket and the people who run the platform answer it.

Open a ticketRead the docs

Or start from a common problem

Evorxa AI agentConnected to web-01Online

My website has been down since this morning.

Ran on web-01

$ systemctl status nginx
Failed · config error on line 42

An update broke your nginx config. I can fix line 42 and restart nginx. Go ahead?

Yes, fix it.

Done. Your site is answering again.

Prefer a person?Open a ticket

Ways to reach us

Pick the route that fits.

Use the AI agent for work on your server, and a ticket for anything you want a person to own.

  • Ask the AI agent

    Fastest for server work. Describe the problem in the dashboard or on Telegram. It runs the commands on your server and reports the results back.

    AI usage billed separately

    Open the console

  • Open a ticket

    From the console. Choose technical, billing, sales or general, attach the server it is about, and add up to 5 screenshots or logs.

    First-reply time shown live in the console

    New ticket

  • Email us

    For when you cannot sign in, or have no account yet. Send it from the address on your account so we can find you.

    support@evorxa.com

    Email support

  • Community on Discord

    Ask other customers, share configs and hear about changes first.

    discord.gg/2mTfYt3Uv9

    Join Discord

From the docs

Answers people look for most.

Open the docs

Real people

Tickets go to engineers, not a script.

Support is answered by the people who built the platform. The AI agent handles installs and routine work; people handle everything it should not.

  • Attach the server a ticket is about, so nobody asks for its IP twice
  • First-reply time measured from real tickets and shown in the console
  • Screenshots and logs up to 10 MB each. Never send passwords.
Is DDoS protection on for web-01?Technical · web-01 attachedAwaiting reply

You

Do I need to switch anything on to protect web-01 from DDoS attacks?

Evorxa support

No. Scrubbing, edge filtering and the firewall rule editor are on from the first hour on every plan. You will find them under Shield.

Response time: measured, not promised

FAQ

Support, answered.

What we handle and how to reach us.

Read the docs

What does the AI agent handle?

Day-to-day server work: installing apps, editing settings and troubleshooting. It runs the commands on your server and reports the results. You can use it from the dashboard or Telegram, and AI usage is billed separately from your plan.

Can I talk to a person?

Yes. Open a ticket from the console or email support@evorxa.com. Tickets are answered by the people who built the platform, not a first-line script.

How fast will I hear back?

We do not promise a fixed time. The support page in the console shows how long first replies are taking at the moment, measured from real tickets.

Where can I see if something is down?

On status.evorxa.com. Check it first when several of your servers misbehave at once.

Can you help me migrate?

Yes, and there is no migration fee. Order a plan, choose Migrate a server, and run the one line the console gives you on your old server. Linux and Windows both work.

I was a SecureVM customer. Where are my tickets?

Where you left them. Your servers, account, billing history and support tickets all carried over. Only the name and the address changed.

Still stuck?

Open a ticket from the console and we will take it from there.

Open a ticketEmail support