Delete your Evorxa account

How to request deletion

Choose whichever is easier. Both reach the same team.

In the Evorxa mobile app

1. Open the app and go to More.
2. Tap Delete account.
3. Type the email address on your account to confirm.
4. Tap Request deletion.

By email, including from the web console

The web console does not have a delete option yet. Email support@evorxa.com from the address on your account, with the subject Account deletion request. Writing from that address is how we know the request comes from you.

What happens next

• Our staff review your request.
• We cancel the servers on your account. A cancelled server and its data cannot be recovered, so copy anything you want to keep before you ask.
• We delete your account and your personal data: your profile, contact details, SSH keys, API tokens, support tickets, and the devices and notification tokens registered for alerts.
• We email you when the deletion is complete.

Changed your mind? While the request is pending, you can cancel it in the app under More › Delete account › Cancel request. Once it has been processed, it cannot be undone.

What we keep

• Invoices and payment records that we are legally required to keep. They are retained for at least seven (7) years after account closure, as required by tax law in our operating jurisdictions.
• Security and audit logs, for up to one (1) year.

Section 6 of our Privacy Policy describes these retention periods.

Questions

Email support@evorxa.com and we will help.